Refund policy

Thank you for supporting our small business. Each item is carefully handmade, which means every product is unique and crafted with time, care, and attention to detail.

All Sales Are Final

Due to the handmade nature of our products, all sales are final. We do not offer returns, exchanges, or refunds once an order has been placed.

Order Accuracy

Please review your order carefully before completing your purchase. Make sure that:

- Your shipping address is correct

- The items and quantities selected are accurate

- Any customization details are correct (if applicable)

We are not responsible for errors made during checkout.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery. Include:

- Your order number

- Photos of the damaged or incorrect item

- Photos of the packaging

Once we review the issue, we will work with you to find an appropriate solution.

Shipping Issues

We are not responsible for:

- Delays caused by shipping carriers

- Lost or stolen packages marked as delivered

If your package is lost in transit, please contact the shipping carrier directly. However, feel free to reach out to us and we will do our best to assist you.

Contact Us

If you have any questions about your order, please contact us at:

Email: itszelisashop@gmail.com

Business Name: ItsZelisaShop

Thank you for supporting business.

Last Updated: March 5th,2026