Shipping policy

Thank you for supporting our small handmade business. Each item is carefully created and packaged with care before being shipped to you.

Processing Time

All items are handmade, so please allow 6–8 business days for your order to be made and prepared for shipment.

Processing time does not include shipping time.

Once your order has been shipped, you will receive a confirmation email with tracking information.

Shipping Times

Shipping times may vary depending on your location and the shipping carrier. Estimated delivery times are:

  • United States: 6–12 business days

  • International:  7-15 business days 

Please note that shipping times are estimates and not guaranteed.

Shipping Delays

We are not responsible for delays caused by:

  • Shipping carriers

  • Weather conditions

  • Holidays

  • Customs processing (for international orders)

Incorrect Shipping Addresses

Please make sure your shipping address is correct at checkout.

We are not responsible for orders shipped to incorrect addresses provided by the customer. If a package is returned to us due to an incorrect address, the customer will be responsible for paying the additional shipping cost to resend the order.

Lost or Stolen Packages

Once a package has been marked delivered by the shipping carrier, we are not responsible for lost or stolen packages.

If your package is lost in transit, please contact the shipping carrier directly. However, feel free to reach out to us and we will do our best to assist you.

Contact Us

If you have any questions about shipping or your order, please contact us:

Email: itszelisashop@gmail.com
Business Name: ItsZelisaShop

Thank you for supporting my business.

Last Updated: March 5th,2026