Terms of service

Overview

This website is operated by ItsZelisaShop. Throughout the site, the terms “we”, “us”, and “our” refer to ItsZelisaShop. By visiting our website and/or purchasing something from us, you agree to be bound by the following Terms of Service.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service.

Online Store Terms

By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your state or country of residence, or that you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose.

Products & Services

All products sold by ItsZelisaShop are handmade. Because of this, slight variations in color, design, or appearance may occur. These variations are normal and part of the handmade process.

We reserve the right to modify or discontinue products at any time without notice.

Pricing & Payment

All prices listed on the website are subject to change without notice. We reserve the right to modify pricing at any time.

By placing an order, you agree to provide current, complete, and accurate purchase and account information.

Order Acceptance & Cancellation

We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing, or suspected fraudulent activity.

Shipping

Processing and shipping times may vary. Once an order has been shipped, ItsZelisaShop is not responsible for delays caused by the shipping carrier.

Customers are responsible for providing accurate shipping information at checkout.

Returns & Refunds

Due to the handmade nature of our products, all sales are final. We do not offer returns, exchanges, or refunds unless an item arrives damaged or incorrect.

Please refer to our Return & Refund Policy for more details.

Intellectual Property

All content on this website, including images, product designs, logos, text, and graphics, is the property of ItsZelisaShop and may not be copied, reproduced, or used without written permission.

Limitation of Liability

ItsZelisaShop shall not be held liable for any damages or losses related to the use of our products or website.

Changes to Terms of Service

We reserve the right to update, change, or replace any part of these Terms of Service at any time. Changes will be posted on this page with an updated date.

Contact Information

Questions about the Terms of Service should be sent to:

Email: itszelisashop@gmail.com
Business Name: ItsZelisaShop

Last Updated: March 5, 2026